The first step in a warranty claim process is to forward a photo or video of the item in question and a copy of your proof of purchase to our sales department at Sales@ICONVehicleDynamics.com. Please provide your name, shipping address and phone as well as brief description of the issue you are experiencing. The information you provide will be reviewed by ICON’s warranty team and a member of our team will reach out with more information regarding how to proceed with your specific situation.